Delete your Tattify account

You can delete your account from inside the app, or by emailing us if you no longer have it installed. Either way the result is the same, and it cannot be undone.

In the app

If you’re a client

1. Open the Profile tab.
2. Tap Account Details.
3. Tap Delete Account.

If you’re an artist

1. Open the Profile tab.
2. Tap the ☰ menu, then Profile.
3. Tap Delete Account.

Before you delete

• The screen tells you exactly what will be deleted and what will be kept before you confirm. Read it to the end.
• You’ll be asked for your password again to confirm it’s you.
• Deletion cannot be undone.

When deletion can’t happen yet

Deletion is refused while money on your account is unresolved. The app tells you which:

• Clients: a deposit you paid is on an upcoming appointment. Cancel those appointments first, then delete. Cancelling doesn’t refund the deposit.
• Artists: you’re holding a client’s deposit on an upcoming appointment. Cancel those appointments, wait for the refunds to complete (usually a few days), then delete. A refund of yours still settling with Stripe also refuses deletion, for up to 30 days.
• A payment on any of your bookings is under dispute with a bank. You can delete once it is resolved.
• Money is in an unresolved state: a payment that needs a person to resolve it, a deposit charged for a booking that was never written (which clears by itself in a few days), a consultation conversion or a bank check that did not finish, or an appointment whose status cannot be confirmed.
• We cannot reach Stripe to confirm that none of the above applies. Try again later.

Without the app

If you don’t have the app installed and don’t want to reinstall it, email us from the email address on your account:

privacy@tattify.tech
Subject: Account deletion request

It has to come from the address on the account. That is how we confirm the request is yours, and we can’t act on a request from an address we can’t match to an account. If we need anything more to verify who you are, we’ll say so.

What happens next

1. We reply to confirm we have your request.
2. We check the same things the app checks, listed above. If something is unresolved, we’ll tell you what needs to happen first.
3. We delete the account, with exactly the same effect as deleting it in the app, and reply to tell you it’s done.

We aim to respond within 30 days, as our Privacy Policy commits to for every request about your information. If we need longer, we’ll say so. Once deleted, everything described below is removed from our live systems straight away. A copy of the database records can remain in a backup for up to seven days, and then it is gone. Photographs are not in our backups, so a deleted photo goes at once.

What is deleted, and what is kept

This is a summary of Privacy Policy §12, which is the full statement and the one that governs. §10 of the same policy gives every retention period.

If you have no appointments and no payouts at all

Your account is deleted outright. Your account is removed, your photos are deleted, and your email address is freed up to sign up again. Reports you filed and blocks you set go too, except a report that an artist was impersonating you, which is kept with your name and email address.

Otherwise

Deleted: your request answers and their photos; an artist’s reference photos, portfolio images, availability and contact details; your saved payment methods; your notification tokens; your favourites, in both directions; and the photo messages you sent to another person.

Anonymised: your name becomes “Deleted user”. Your profile photo and bio are removed. An artist’s address, area, shop name and styles are cleared, which takes them out of search.

Kept:

• The text of every message you sent stays in the other person’s conversation, word for word, shown as from a deleted user. Only photo messages are removed.
• Booking and payment records (amounts, dates, outcomes), so that the other party’s payment and appointment history keeps working. Your name and contact details are removed from them. De-identified financial records are kept for seven years for tax and accounting purposes.
• Payout records and dispute records.
• Your record of accepting our legal documents.
• Reports you filed and anyone you had blocked, with no time limit, because this is the path where booking and payment records are kept.
• An artist’s studio time zone, because payout dates depend on it.
• At Stripe: the identifiers on each payment and the email address each receipt was sent to. Deleting your account does not remove either from a payment Stripe has already processed.

Not reached by any deletion request: our internal alerts about problems on your account (kept 90 days, longer while unresolved, and seven years for one kind described in §10), the record of what Tattify staff did on your account (kept seven years), and the anti-abuse counters behind signed-in actions. If nothing ever went wrong on your account and nobody at Tattify ever had to act on it, there is nothing in them.

Photos you sent to Tattify itself

If you are an artist and you sent us pictures in your Tattify thread, contesting a chargeback or answering a report, those files are not removed by deleting your account. Nobody can open them afterwards, but they remain in our storage until we remove them by hand. If you want them gone, write to privacy@tattify.tech.

At Stripe

Your saved card is detached, your Stripe customer record is deleted, and any open card holds are cancelled. For artists: your Stripe Connect account is not deleted, not disabled and not touched by Tattify. Your identity and bank details remain with Stripe, and closing that account is between you and Stripe.

Signing in afterwards

Unless your account was deleted outright, you can never sign in again. Your sign-in is disabled, your email and phone number are obfuscated, your password is removed and every session is ended.

Questions? Email support@tattify.tech.